Refund & Return Policy – TeeTurbo

Last Updated: [15/6/2022]

At TeeTurbo, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our Refund & Return Policy is here to assist you.

1. Returns

  • Eligibility: We accept returns for items within [number] days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Non-Returnable Items: Certain items are exempt from being returned, such as:
    • Custom or personalized products.
    • Gift cards.
    • Sale items (if applicable).

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at [contact@teeturbo.com] with your order number and reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and the return address.
  3. Shipping: Pack the item securely and include the RA number inside the package. Please use a trackable shipping service and consider purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  4. Return Address: [527 South Bowman Ave, Holyoke, CO 80734, US].

3. Refunds

  • Processing: Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5] days.
  • Partial Refunds: In certain situations, only partial refunds are granted, such as:
    • Items with obvious signs of use.
    • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
    • Items returned more than [5] days after delivery.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [contact@teeturbo.com].

5. Shipping Costs

  • Return Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Exchanges: If you are exchanging an item due to a defect or damage, we will cover the shipping costs for sending the replacement item to you.
  • Lost or Damaged Returns: We are not responsible for returned items that are lost or damaged during shipping. Please ensure you use a reliable shipping method and keep your tracking information.

6. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [contact@teeturbo.com].

7. Sale Items

Only regular-priced items may be refunded. Sale items are not eligible for a refund unless they are defective or damaged.

8. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.

9. Contact Us

If you have any questions about our Refund & Return Policy, please contact us at [contact@teeturbo.com].